Terms of service

Appointment Policies

Bridal Appointments

  • Bridal appointments are by appointment only.
  • Brides may bring up to 4 guests unless otherwise approved.
  • Appointments begin and end at the scheduled time.
  • We kindly request that all guests arrive on time.
  • Brides arriving more than 15 minutes late may need to reschedule.

Cancellation & No-Show Policy

  • Appointments must be canceled or rescheduled at least 24 hours in advance.
  • No-shows or cancellations within 24 hours may be subject to a $50 appointment fee.
  • Repeated no-shows may require a non-refundable booking fee for future appointments.

Many bridal boutiques use appointment reservations and cancellation policies to ensure consultants are available and prepared for each bride. 

Bridal Gown Purchase Policy

Special Order & Custom Gowns

  • A signed contract and deposit are required before any order is placed.
  • All custom and special-order gowns are made specifically for the bride.
  • Once an order has been submitted, it cannot be canceled or changed.

Deposits

  • A minimum 50% non-refundable deposit is required to place an order.
  • Remaining balance is due upon gown arrival unless otherwise specified.

Final Sale Policy

  • All bridal gowns, custom gowns, special orders, veils, accessories, and sale items are final sale.
  • No refunds, returns, exchanges, or store credits will be issued.
  • Changes of mind, wedding postponements, venue changes, or canceled weddings do not qualify for refunds.

Alterations Booking Policy

To reserve your place on our alterations calendar, a signed alterations agreement and deposit are required.

Due to limited availability, alteration appointments are scheduled on a first-come, first-served basis.

We recommend beginning alterations:

  • 3–4 months before your wedding date for bridal gowns.
  • 6–8 weeks before bridesmaid, mother-of-the-bride, and special occasion attire.

Consultation & Fitting Appointments

Appointment Policy

  • All fittings are by appointment only.
  • Please arrive on time for your scheduled appointment.
  • Brides arriving more than 15 minutes late may need to reschedule.
  • Additional fittings may be required depending on the complexity of alterations.

Guest Policy

  • We recommend limiting guests to 1–2 supportive individuals during fittings.
  • Children should be supervised at all times.

Pricing & Payment Policy

Estimates

  • Alteration estimates provided during consultations are estimates only.
  • Final pricing may increase or decrease based on the actual work required once alterations begin.

Deposits

  • A minimum 50% deposit is required before alteration work begins.
  • Deposits are non-refundable once work has started.

Final Payment

  • Balance is paid 30 days after first payment
  • Garments will not be released until balances are paid in full.

Accepted Payments

  • Credit card, debit card, cash, and approved electronic payment methods.
  • Returned checks are subject to a $35 fee.

Rush Alterations Policy

Rush services may be available based on scheduling and workload.

Additional fees may apply:

  • Less than 8 weeks before event: Rush fee may apply
  • Less than 4 weeks before event: Expedited rush fee may apply
  • Less than 2 weeks before event: Subject to availability and premium pricing

Acceptance of rush work is not guaranteed.

Garment Condition Policy

  • All garments must be clean and free from excessive odors, pet hair, smoke, or stains before alterations begin.
  • Chiara Carroll Bridal reserves the right to refuse service on garments deemed unsanitary.

Pickup Policy

  • Clients will be notified when garments are ready for pickup.
  • Garments must be picked up within 30 days of completion.
  • Storage fees of $10 per week may apply after 30 days.
  • Garments left longer than 90 days without communication may be considered abandoned.

Liability Policy

While every precaution is taken to protect garments, Chiara Carroll Bridal is not responsible for:

  • Manufacturer defects
  • Fabric weaknesses, deterioration, or damage that occurs due to age or wear
  • Damage caused by prior alterations completed elsewhere
  • Changes resulting from weight fluctuations after fittings
  • Damage occurring after the garment leaves the studio

Final Inspection & Acceptance

Clients are responsible for inspecting garments during their final fitting and at pickup.

Once a garment leaves the studio, alterations are considered accepted.

Any concerns must be reported within 24 hours of pickup.

Wedding Date Disclosure Policy

Clients must provide an accurate event date at the time of booking.

Failure to disclose the correct wedding date may affect scheduling and completion timelines. Chiara Carroll Bridal cannot guarantee completion dates for undisclosed rush alterations.

Photography & Marketing Policy

Chiara Carroll Bridal may photograph garments, detail work, and fittings for educational and marketing purposes.

No identifying client information will be shared without permission.

Clients may opt out of photography at any time.